Nexus Market FAQ

Answers to frequently asked questions about the Nexus marketplace. Find information about security, accounts, payments, and more.

General Questions

What is Nexus Market?

+

Nexus Market is a darknet marketplace focused on security and user privacy. The platform operates on the Tor network, accessible only through Tor Browser. Built with security as the primary design principle, Nexus provides features like mandatory two-factor authentication, PGP encryption, and multi-signature escrow.

The marketplace serves as a trading platform where verified vendors offer products to buyers. All transactions use cryptocurrency for payment. The Nexus Market team maintains strict security standards and vendor verification processes to protect users.

How do I access Nexus Market?

+

Access requires Tor Browser and a verified onion link. Never attempt to access Nexus through regular browsers—it won't work and may expose you to phishing sites. Download Tor Browser only from the official Tor Project website.

Once you have Tor Browser configured, obtain a verified Nexus Market link from our access page. Copy the complete onion address and paste it into Tor Browser. Verify you're on the legitimate site before entering any credentials.

Is Nexus Market safe to use?

+

Nexus Market implements industry-leading security measures. Mandatory 2FA, PGP encryption, multi-signature escrow, and anti-phishing codes protect users. However, no platform is completely risk-free. Your safety depends largely on your own security practices.

Using Tor Browser correctly, encrypting all sensitive information, verifying links before access, and following operational security principles are your responsibility. The Nexus Market provides tools for protection—using them properly is up to you.

What currencies does Nexus Market accept?

+

Nexus Market accepts three cryptocurrencies: Bitcoin (BTC), Monero (XMR), and Litecoin (LTC). Each has different characteristics for privacy and transaction speed.

  • Monero (XMR): Recommended for maximum privacy. Ring signatures and stealth addresses make transactions untraceable.
  • Bitcoin (BTC): Widely available but transactions are recorded on a public blockchain. Consider mixing services for privacy.
  • Litecoin (LTC): Faster confirmation times than Bitcoin, similar privacy considerations.

Security Questions

What is PGP and why do I need it?

+

PGP (Pretty Good Privacy) is encryption software that protects your communications. When you encrypt a message with someone's public key, only they can read it using their private key. Even if Nexus Market servers were compromised, PGP-encrypted messages remain unreadable.

You need PGP for: encrypting shipping addresses to vendors, secure communication with vendors and support, PGP-based two-factor authentication, and verifying official marketplace announcements. Without PGP, you're sending sensitive information in plaintext—visible to anyone who accesses the data.

How does two-factor authentication work on Nexus?

+

Nexus Market offers two 2FA methods. PGP-based 2FA sends you an encrypted challenge that only your private key can decrypt. You decrypt the challenge and enter the result. TOTP-based 2FA uses time-based codes from an authenticator app, changing every 30 seconds.

Both methods ensure that even if someone knows your password, they can't access your account without the second factor. PGP-based is stronger because it requires your actual private key. TOTP is more convenient for regular use. Choose based on your security needs and threat model.

What is an anti-phishing code?

+

Your anti-phishing code is a personal phrase that appears on every Nexus Market page after you log in. You set this code in your account settings. Only the real Nexus servers know your code—phishing sites cannot display it.

Always check for your anti-phishing code before entering sensitive information. If you don't see it, you're likely on a fake site. Close the page immediately. This simple check prevents most phishing attacks that steal credentials and funds.

How do I verify I'm on the real Nexus Market?

+

Multiple verification methods exist. First, use links only from trusted sources—our official access page, verified forum posts with valid PGP signatures, or bookmarks you've previously saved. Never click links from random messages or emails.

Second, check the onion address carefully. Compare it character-by-character with known-good addresses. Third, after logging in, verify your anti-phishing code appears. Fourth, check PGP signatures on any official announcements. Real Nexus Market communications are signed with the official key.

Account Questions

How do I register on Nexus Market?

+

Registration requires accessing Nexus Market through a verified onion link. Navigate to the registration page and complete the form with a unique username and strong password. Solve the CAPTCHA to prove you're human.

After submission, you'll receive a recovery token. Save this immediately—it's your only way to recover your account if you lose access. Store it securely, preferably in an encrypted password manager or written down in a safe location. Never share this token with anyone.

I forgot my password. How do I recover my account?

+

Use your recovery token. On the login page, find the "Recover Account" option. Enter your username and recovery token. You'll be able to set a new password. Without your recovery token, account recovery is impossible.

Nexus Market support cannot reset passwords or recover accounts. This is by design—if support could bypass security, so could attackers impersonating support. Protect your recovery token like your life depends on it.

Can I change my username?

+

No. Usernames on Nexus Market are permanent. This prevents reputation manipulation—you can't escape negative feedback by changing your name. Choose your username carefully during registration.

If you absolutely need a different username, you must create a new account. Your old account's reputation, wallet balance, and history won't transfer. This is intentional to maintain trust within the marketplace.

How do I become a vendor on Nexus?

+

Vendor applications go through a verification process. After creating a buyer account, navigate to the vendor application section. You'll need to pay a refundable bond (returned after you close your vendor account properly) and provide information for verification.

New vendors start with limited privileges. As you complete successful transactions and build reputation, restrictions lift. Established vendors from other markets can sometimes fast-track verification by proving their history through PGP signatures.

Payment Questions

How do I deposit cryptocurrency?

+

Navigate to your wallet on Nexus Market. Select the cryptocurrency you want to deposit. The system generates a unique deposit address for your account. Send funds to this address from your external wallet.

Double-check the address before sending—cryptocurrency transactions are irreversible. Deposits typically appear after network confirmations: approximately 10-30 minutes depending on the cryptocurrency and network congestion.

Why hasn't my deposit appeared?

+

Several reasons could delay deposits. First, check the blockchain explorer for your transaction. If it shows as pending or unconfirmed, wait for network confirmations. During high traffic, confirmations take longer.

If the transaction is confirmed but funds haven't appeared, verify you sent to the correct address. Address errors can't be reversed. If everything looks correct, contact Nexus Market support with your transaction ID. Never share your private keys with anyone claiming to help.

How does the escrow system work?

+

Escrow holds payment securely until you confirm receipt of your order. When you purchase, funds move from your wallet to escrow—not directly to the vendor. The vendor ships the product. When you receive and confirm satisfaction, escrow releases payment to the vendor.

If problems occur, you can open a dispute before confirming. Nexus Market moderators review evidence from both parties and decide the outcome. This system protects both buyers (from vendors who don't ship) and vendors (from buyers who falsely claim non-receipt).

How long does escrow last?

+

Escrow duration varies by order type and vendor settings. Standard orders typically have 7-14 day escrow windows. Extended escrow may apply to new vendors or international orders. Check the specific terms on each listing before ordering.

If you don't confirm or dispute within the escrow window, funds automatically release to the vendor. Don't let orders auto-finalize if you haven't received them—open a dispute before time runs out.

Order Questions

How do I place an order?

+

First, ensure your wallet has sufficient funds. Browse listings and select your desired product. Add to cart with your chosen quantity. At checkout, encrypt your shipping address with the vendor's PGP public key before submission.

Review all details carefully—product, quantity, shipping address encryption, and total cost. Confirm the order. Payment moves to escrow, and the vendor receives notification to ship. Track your order status through your account dashboard.

Why must I encrypt my shipping address?

+

Encryption protects you if Nexus Market's database is ever compromised. PGP-encrypted addresses can only be read by the vendor with the matching private key. Even Nexus Market staff can't read your encrypted messages.

Plaintext addresses sit in the database readable by anyone who gains access. Historical cases show that when marketplaces get busted, unencrypted shipping addresses lead directly to arrests. Encryption takes seconds but could save you from serious consequences.

My order didn't arrive. What do I do?

+

First, contact the vendor through Nexus Market messaging. Delays happen—customs, postal issues, shipping backlogs. Give vendors reasonable time to respond and investigate. Many issues resolve through direct communication.

If the vendor is unresponsive or can't resolve the issue, open a dispute before escrow expires. Provide all relevant information: order date, expected delivery timeframe, communication history with the vendor. Moderators will review and decide based on evidence.

Can I cancel an order?

+

Cancellation depends on order status. If the vendor hasn't marked your order as shipped, cancellation is usually possible. Contact the vendor first—many will agree to cancel and refund. Some vendors have cancellation policies listed on their profiles.

Once marked shipped, cancellation becomes complicated. The vendor claims they've already spent money on shipping. Disputes over post-shipment cancellations are difficult. Order carefully to avoid needing cancellations.

Troubleshooting

Nexus Market won't load. What's wrong?

+

Several possibilities exist. The marketplace might be temporarily down for maintenance or under DDoS attack. Try again later. If other onion sites load fine, the problem is likely server-side.

If no onion sites load, your Tor connection has issues. Try requesting a new circuit or new identity. Restart Tor Browser. Check if your network blocks Tor—you may need to use bridges. Ensure you're using the latest Tor Browser version.

Pages load very slowly. How can I speed things up?

+

Tor is inherently slower than clearnet browsing because traffic routes through multiple relays worldwide. However, extremely slow loading often indicates specific problems. Try requesting a new Tor circuit—sometimes you get routed through congested or distant relays.

If new circuits don't help, try a new identity (this resets your entire connection). Check if your ISP throttles Tor traffic—using bridges can bypass throttling. Ensure no bandwidth-heavy applications are running alongside Tor Browser.

I'm getting "Access Denied" errors. Why?

+

Access denied usually means you're blocked, either temporarily or permanently. Temporary blocks occur from too many failed login attempts, suspicious activity patterns, or DDoS protection triggering on your connection.

Wait and try again later. Request a new Tor circuit to get a different exit node. If blocks persist, your account may have been suspended. Contact support through alternative channels if available. Never share account credentials while troubleshooting—legitimate support doesn't need them.

My 2FA code isn't working. Help!

+

For TOTP codes: ensure your device's time is synchronized. Even small time differences cause code mismatches. Enable automatic time sync on your phone or computer. Try codes from the previous and next 30-second windows in case of slight desync.

For PGP-based 2FA: verify you're decrypting with the correct private key. Check that your PGP software is working properly. If all else fails and you have your recovery token, use account recovery to regain access and reset your 2FA settings.

Still Have Questions?

If your question wasn't answered here, check our complete Nexus Market Guide for detailed tutorials. For account-specific issues, contact support through the Nexus marketplace messaging system after logging in.